An InfoHelp How To...? Guide
JCU Webmail uses the Mirapoint Corporate Edition product to deliver email services to JCU Students and Staff. The advantage of a web-based email client is it allows you the flexibility of access to your JCU email from anywhere in the world, using a web browser connected to the internet. It also incorporates Calendar and Task scheduling features, something that was not part of the previous mail system.
To access JCU webmail you will require an active JCU computer username (login) and password. If you do not know, or cannot remember, your JCU username/password then contact InfoHelp.
Getting Started | Calendar | SynQ | Advanced Features | FAQ
Logging into Webmail
- To start a JCU Webmail session
- Open your web browser
- In the address or location field type: https://mail.jcu.edu.au/ to get to the login page.
- Enter your JCU username (login) and password then click on the Sign In button.
Using Webmail
The Mail Toolbar (the row of command icons and menus running horizontally along the top) and navigation pane to the left (below the application tabs) offer many ease-of-use features. Read this section to get the most out of each.
Using the Application Tabs
The applications are available in the left-hand navigation “pane” of the window as stacked tabs, see Figure 1 below for an example. Clicking a tab opens an application pane to the right. At the top of each application pane runs a toolbar that changes for each application. Use the application tabs in the left-hand navigation pane as described below.
Figure 1. Application Tabs
Mail: Use to send and receive email from this account. Also, setup mail filters to keep out spam; use White List and Mailing List Exemptions to ensure that mail from certain senders is always delivered to you; create mail folders and sub-folders to organize mail you want to keep.
Calendar: Use to maintain a personal calendar and participate in a group calendar including creating events, inviting others to meetings, and tracking schedules. Also, categorize events, filter events, share calendars, and more.
Contacts: Use to maintain a database of email contacts. Also, create contact groups, categorize contacts, access other contact databases, and send mail.
Tasks: Use to maintain a list of to-do items.
Using the Mail Toolbar
Throughout Webmail, clicking a command button (shown below) in a toolbar gives you the default behavior, clicking the menu icon 
opens a shortcut menu. Mousing over a command button displays a “tooltip” with information on using the button. You will also notice above the Mail Toolbar is a Mail Quota status bar, this indicates your total allocated storage quota and the amount currently used. See Figure 2 for an example of the Mail toolbar.
Figure 2. Mail Toolbar
The Mail toolbar command menus are as follows:
- Click on
to open a Compose Window; clicking on the icon opens a menu that allows you to create a new compose window or make a new folder. - Click on the
button to Delete or remove the selected message(s); clicking the icon opens a menu that allows you to delete the selected message(s) or Compact / Empty Trash depending on your Options settings. - The
Spam button moves selected messages to your Junk Mail folder. If you are already in your Junk Mail folder, the 
Not Spam button will move the selected messages to your Inbox. - Click
Mark to open a drop-down flag menu; from here you can choose to mark the selected message(s) as either Read, Unread, Answered or Unanswered. - Click
Move to open a drop-down folder menu; choose one of the options available to move the selected message(s) to the desired folder. - Click
Copy to open a drop-down folder menu; choose one of the options available to copy the selected message(s) to the desired folder. - Click
Search to open a Search panel at the top of the page that will allow you to perform a simple search in the current folder. - Click
Check Mail to retrieve any new mail that may be waiting for you on the server.
Using the Mail Navigation Pane
The Mail navigation pane begins with the My Folders link; further down is the Shared Folders link, which works in a similar way. See Figure 3 for an example of the Mail navigation pane.
Figure 3. Mail Navigation Pane
- Click My Folders to open your folders list in the main display. All of your subscribed folders display as links under the My Folders link, in tree view. Click a Collapse icon
to close the branches of a tree view; click an Expand icon 
to open the branch. Each folder that contains Unread messages displays the folder name in bold and a count of the Unread messages next to it, in parenthesis. - Click Shared Folders to open the Shared Folders page with a list of folders that have been set up so you may subscribe to them. Those you have subscribed to display under the Shared Folders link.
- Click any folder name to display the message list for that folder in the main display. Folders that are organizational only (do not contain messages) cannot be clicked, but they may be expanded to show sub-folders that do contain messages.
Logging out of Webmail
To end a JCU Webmail session, click on the Sign Out link in the top right corner of the window. The session is terminated and you are returned to the login page.
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