Lost? Hold down the Ctrl + F (Cmd + F on a Mac) keys together
Type the word you are looking for, eg. virus, and click on the
Find Next button to search for that keyword.
Overview | Getting Started | Calendar | SynQ | Advanced Features
What browsers are supported?
As long as you are using a browser which supports cookies, and cookies are enabled, your browser should work with Webmail. Some functions of Webmail may behave slightly differently depending on the browser however.
The following browsers have been successfully tested:
- Netscape 4.x and newer
- Internet Explorer 5.5 and newer
- Firefox 1.x
- Mozilla 1.x
- Safari 1.2.4
You can check which web browser you have and whether or not cookies are enabled by going here:
http://www.library.jcu.edu.au/Computing/configuration.shtml
How do I check for new mail?
Click on the Check Mail icon on the Mail Toolbar or click the Inbox link under the My Folders list in the Mail Navigation Pane on the left to refresh your Inbox and check for new mail.
How do I see more than 20 messages on a page?
From the mailbox view, click on Options > Mail > Settings and change the messages per page to the required value.
How do I access my JCU Webmail account?
JCU Webmail can be accessed via the following website:
You will need to use your JCU computer username and password to access your email and other important University web sites such as LearnJCU and StudentsOnline . These are also required when you login to GATCF computers located on campus. You will also have a unique email address which others will use to send you email.
All students have been initially allocated a random 8-character password. If you are a new student, your password appears on your enrolment verification letter.
- Your password is valuable to you. Treat it as carefully as your credit card PIN.
- Users are responsible for all activity initiated from their accounts
- Users must select passwords that cannot be easily guessed.
- Users must not divulge passwords to others, including other staff and students.
- Users are not permitted to authorise others to login using their account.
- If the security of a password is compromised, it must be changed immediately.
- Passwords should be changed regularly.
- Users are prohibited from using another users account.
- Users must not attempt to determine another users password.
How Do I Change My Password?
New staff and students should change their password to one that is easier to remember when they first receive their account details.
You should NOT change your password using the Webmail Account Manager utility found under Options > General Preferences > Change Password.
You can change your password from the following website:
https://www.jcu.edu.au/academs/passwd.cgi
Please note that these password changes will not take affect for about 1 hour also read the Guidelines for Choosing Secure Passwords before changing the password:
http://www.library.jcu.edu.au/InfoHelp/Guides/password/
Can I access my email using Telnet e.g. WinQVT?
No. Direct login sessions to the mail server are not permitted. Mailboxes should only be accessed using a client which supports secure IMAP connections. The web-based client is a web interface using the secure IMAP protocol to connect to the mail server.
What should I do if I can't access Webmail?
If you cannot authenticate to Webmail, consider the following:
You might have entered your username and/or password incorrectly. Note that you must authenticate to Webmail with your username and not with your full name, JCU e-mail address or student number and must use the correct password for that account. Make sure to type your password correctly and that your CAPS LOCK key is not activated as passwords are case-sensitive.
If you continue to experience problems and the options above do not solve them, then you may need to be issued with a new password for your JCU computer account. To do so, contact the InfoHelp service:
http://www.library.jcu.edu.au/InfoHelp/ask.shtml
What does the Quota information mean?
The Quota information, which is located above the Mail Toolbar, displays the amount of space used on your account to store your email. More information on Mail Storage Quotas can be found here.
I am not receiving any new email?
There are a few reasons why you might not receive email via Webmail:
- Do you use another email program, such as Outlook, to check your mail? If you do then you may have configured the server type to POP, in which case Outlook will be taking the mail from the server and storing it locally on your computer every time you use it. You would need to configure Outlook to either use server type IMAP or tick the "Leave Mail On Server" option in your Outlook account settings.
- If you forward your email to another email server, then you will not receive email via Webmail unless you have ticked the "Keep a copy of each forwarded message in your inbox." Check your email forwarding entry by logging into JCU Webmail and going to Options > Mail > Forwarding and checking that this option is disabled.
- Changing your email address in Webmail will also cause you to stop receiving emails. If you have changed it in the Options > Mail > Settings then you will need to change it back to the original email alias to resolve the problem. If you wish to have your mail alias changed then an official request must be submitted through InfoHelp and will only be considered if the name change matches your student enrolment record.
How do I un-subscribe from the Academic Calendar?
To un-subscribe from another calendar, including the Academic Calendar go to Options > Calendar > Subscriptions. In the list of subscribed calendars find the one titled Academic Calendar and click on the trash icon 
in the Delete column on the right. Click on the 
Apply button at the top of the window to save your changes. Be aware that you cannot un-subscribe from the Public Holidays calendar.
My web browser is remembering my password, how do I stop it?
A number of Webmail users have noticed that when they go back to a computer it allows them to log into Webmail without entering their password. This is a feature of the web browser, NOT Webmail.
Who should I contact if I need help with Webmail?
If you experience problems with Webmail and the answer to your question is not found on this site, send an email to infohelp@jcu.edu.au and include the following:
- Your JCU account username (for example, jc654321)
- The time the error occurred
- The error message(s) received, if any
- The Web browser type and version (for example, Firefox 1.5.0.4 or Internet Explorer 6.0.2)
- The platform (e.g. Windows or Macintosh)
- The operating system for your platform (e.g. Windows XP or OSX 10.4.2)
Need further assistance?
Ask InfoHelp
If this information is inadequate, incorrect, or can be improved in any way, please let us know