JCU - LabPrint Guide

An InfoHelp How To...? Guide

this Guide in Word format

What is ePouch?

Your ePouch is your online credit system. It is used to store set and paid quota. The Internet Accounting system is used to account for Internet access at JCU. JCU students are provided with a set quota that entitles them to access and download information for their coursework. This quota is credited to a student’s ePouch as Subject Quota. Subject Quota is for Internet Access only and is not able to be used for any other paid for service. Once the ePouch Subject Quota credit limit has been reached, Internet Access becomes a paid service. Credit can be added:

Online by credit card through StudentsOnline. The minimum transaction is $20.
Cash/EFTPOS payments can be made at Lending Services in the Library (Townsville & Cairns) or the Cashiers Office located in Humanities II building Townsville and A1 Building in Cairns. The minimum payment is $5.
GST is deducted when printing occurs.

Any payments made via a credit card or cash are stored in the ePouch as paid credit. A students' ePouch can therefore be made up of set Subject Quota and paid credit. Students will now be able to use that paid credit stored in their ePouch for either LabPrint or Internet Access.

Financial and Business Services has advised that there will be no mechanism to claim unused subject-based or ePouch (paid) quota once paid, even at the end of a degree.

How long will it take for payments to be available for use?

Cash payments made for LabPrint at Lending Services or Cashiers Office will be available for use within 1 to 2 minutes of the completion of the transaction.

How does it work?

Students are able to select the Print function from any application that they are using on a GATCF workstation. The job can then be released to the printer from a Web Page at the workstation. The exception to this are the HX GATCF Labs and the Library InfoCommons Labs where GATCF workstations have been setup.

A Print Release station is located next to the Printer. Students login to this station to see a list of their jobs which they can release to the printer. In order to send the next print jobs wait for the page to reload. Print Release station has been setup in these areas because of the central printer location, other GATCF labs have a printer in each room and jobs can be released from the local workstations.

What printing Options are available?

The default printing layout is duplex printing i.e. printing on both sides of the page. This will reduce student printing costs. Students can opt to print single-sided if they wish. Please note that duplex printing is only available from HX Annex area and the Library InfoCommons.

The LabPrint web page:

lists a student’s print jobs in the printer queue displays a thumbnail view of each print job in that queue. The student can click on the thumbnail view to preview the document before they print it.
displays a student’s current paid quota available for use, the cost of the job that is to be printed, and whether sufficient funds are available.
details of the job e.g. A4 size, number of pages, output layout (duplex or single)
displays options to print or delete a job from the print job queue.

Where can I use LabPrint?

HX Annex Area (2 printers all support double-sided printing)
Douglas Library InfoCommons (4 printers, 3 of which support double-sided printing)
ES-001 (Engineering)]
EA-001 (Engineering)
A2-204 (Western Campus)
WE-024 (Western Campus)
EM-008 (Western Campus)
BH-149 (Behavioral Sciences)
MU007 (Medicine Building 3)
HZ001 (Multi-Purpose Building 1)
Cairns Campus

Can I use LabPrint from a MAC?

Mac printing is the same as PC printing.

Where can I print in the Townsville Library?

The printers located on the ground floor (near Copying Services), 1st floor (near InfoHelp) and top floor (Eastern & Western InfoCommons) are dedicated to the LabPrint system. All printers (except the ground floor printer) default to double -sided printing. To change your print setting to single-sided see below. Jobs can be viewed via the LabPrint Release Page Icon on workstations, but students can only release jobs to the printer from the Print Release station next to the printer.

Can I do colour printing from labprint?

Colour printing is only available from Labprint in the Douglas Library Building (Townsville).

Instructions:

Select the Colour printer from the list of printers (you may need to scroll to see the correct printer).
You may need to go to properties and change the Print Settings to print single-sided or duplex printing.
Colour print jobs can only be released from the ground floor print release station (outside Copying Services Office).
After logging in, select the: GATCF Douglas Library Ground Floor #2 - [TVL-LIBCOLOUR] printer.
Once this printer is selected the cost of your job and the print button will appear.
Check everything is OK before printing.
Students can ask Copying or InfoHelp staff for assistance if they have problems.

Can I print A3 size from labprint?

A3 black and white printing is only available from Labprint in the Douglas Library Building (Townsville).

Instructions:

Before preparing an A3 document, select the A3 printer from the list of printers.
Go to Page setup and select A3 paper size
The Default setting for the A3 printer is single sided. Students need to go to properties and change the settings for any other options.
Prepare your document, save and then print.
A3 print jobs can only be released from the 1st floor print release station located opposite InfoHelp.
After logging in, select the GATCF Douglas Library 1st Floor #1 - [TVL-LIB1] printer.
Once this printer is selected the cost of your job and the print button will appear.
Check everything is OK before printing.
Students can ask InfoHelp staff for assistance if they have problems.

How much does it cost?

LabPrint costs are:

Black & White A4
- 11c per page single print, and
- 17.6c per duplex (double-sided) sheet.
Black & White A3
- 55c per page single print, and
- 88c per duplex (double-sided) sheet.
Colour A4:
- $1.32 single-sided print, and
- $2.42 duplex sheet.
Colour A3:
- $3.30 single-sided print, and
- $5.50 duplex sheet.

n.b. these prices include GST.

Print Settings

Select File Print to send a document to the print queue. Please note, it automatically defaults to double-sided in the Douglas Library Building and HX facility.

To print single-sided, go to Properties - Layout - Print on Both Sides (Duplex) and change from "Flip on long edge" to "None".

How do I see the jobs that I have sent to the printer?

All of the browsers on GATCF PCs (Firefox and Internet Explorer for PCs; Firefox or Safari for Macs) have a LabPrint bookmark that takes you directly to the LabPrint login webpage. Otherwise enter the URL https://www.jcu.edu.au/labprint/ from any web browser on campus to get to the labprint web page. (see Figure 1)

Figure 1.

A screen appears in your browser window with an authentication box.

Login with your Username (this is the name that you use to access your email e.g. jc654321 or sci-xxx) and your current password. (Figure 2).

labprint screen
Figure 2.

The screen that appears after you have correctly entered your username and password will show all of your print jobs available to print (Figure 3).

labprint screen
Figure 3.

Finally, how do I release a print job to the printer?

The "Preview Print Delete" column in Figure 3 has a PRINT, DELETE and PRVIEW buttons for print jobs that have been determined as valid i.e. the job is A4, the job is postscript, and there is sufficient funds available in your ePouch paid credit. Be aware the PRINT button will only be available if you are logged into a print release station.

Select either PRINT to send the job to the printer displayed at top of the screen or DELETE to remove the print job from the queue. Reload the page to send the next print job.

If this information is inadequate, incorrect, or can be improved in any way, please let us know