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Ask InfoHelp

InfoHelp

InfoHelp service points are located in the Library buildings in Cairns and Townsville
 

InfoHelp opening hours: Townsville and Cairns

Telephone: Townsville 07 4781 5500
  Cairns 07 4042 1029
 

Staff from Offices and Schools with Service Level Agreements for IT Support from IT&R can log and track calls online by completing an IT Support Request.

Students and other staff can request assistance by completing the Ask InfoHelp Form below.
 
or Email: infohelp@jcu.edu.au
  Library Suggestion Box
   

or Chat:

AskNow@JCU Library
Monday- Saturday 12 noon - 5pm

Check if your question is listed below?

* What hours are the Library buildings open?
* How many items can I borrow and for how long?
* What is the Reserve Collection and how do I access it?
* How can I find books, journals and other resources in the Library?
* How do I find journal articles and can I access them electronically?
* How do I reference print and electronic sources?
* I need help with email.
* How do I change my password or obtain a new one?
* Where are the computer labs?
* How do I print and photocopy?
* Which web browsers are best for viewing the JCU website?

InfoHelp's FAQ page answers many other common queries.

Ask InfoHelp Form

Contact Details:

Name:  

Login ID (aka Username or Account Code):  (Required)
           (type NA if you are a community member)

Email: (Required)

Phone:  

Location: 
Townsville  Cairns    Other   

Where appropriate, your computer type: 
Pc      Mac     Other 

Please describe your problem or enquiry: 


 

If this information is inadequate, incorrect, or can be improved in any way, please let us know