Frequently Asked Questions

Tropicat - using the Catalogue

 

I'm trying to connect to Tropicat from my computer and it's not working.

Web Tropicat can be accessed directly from the URL, http://www.library.jcu.edu.au/Tropicat/tropicat.shtml OR from the Library & Computing Services homepage, select Tropicat from the Library Catalogues links. Select "Search Tropicat". If you have followed all the above steps correctly, and still have no success, the system or the on-campus network may be down. If this is the case, check Library News for details on when the system will be available again.

What does 'in process' mean?

An item shown in Tropicat as being 'in process' has been received and is in the process of being catalogued so it can go on the shelves.  You cannot place a hold on an item in process, but you may fill in an Fast-Track Processing Request form at InfoHelp and the item will usually be available within 2-3 days.

What does 'store' mean?

Items shown in Tropicat as being held in X store and S store are uncatalogued and are held on the Townsville Campus. They may be requested from InfoHelp for retrieval the next day and browsed within the Library building. If you are in Cairns, allow an extra day for courier delivery. Remember to note the store number and title in the Tropicat record before you place your request.  Also, check Tropicat for more recent or similar items that may be more useful.

15/4/08: JCU Library is currently reorganising its store collection to create more space. During this process, which is likely to take some months, items marked in Tropicat as being in the S Store, X Store or Y Store collections will be unavailable. If you have need of such items, please contact InfoHelp to explore alternatives.

What does 'online' mean?

An online resource is an electronic database, electronic journal or electronic book available through an online connection to the Internet. Click on the URL to access an online resource. Remember that you must authenticate via Remote Access first if you are off campus. Online resources are only available to JCU staff and students.

What is the ' North Queensland Collection' ?

The North Queensland Collection is part of Special Collections held at the Townsville campus.  It contains material with significant North Queensland content or connections. Items are retrieved by a librarian and may only be read in the Library building. In some cases there may be restrictions on the handling, use or copying of material from this collection. Students from Cairns wanting to browse material from the North Queensland Collection should complete a Special Loan form at InfoHelp.

I want to look at old journals and newspapers on microfilm.  How do I find them?

Use the "Journal title begins with" option on Tropicat and note down the microfilm number eg. MF 26.  Ask Copying Services for assistance with viewing and printing from microfilm in Townsville, or ask at the InfoHelp desk in Cairns .

What is the Curriculum Collection and can these materials be borrowed?

The Curriculum Collection is found on the south-west side of the first floor of the Townsville Library building. (Go to the side opposite the main entrance and turn right).  In Cairns , the curriculum collection is located on the second floor after the main book collection.  It is a collection of education related resources including kits and illustrations. Ten curriculum items may be borrowed in addition to your normal borrowing quota.

Can I obtain a book that is on long-term loan?

You may place a hold on a book on long-term loan and it will be returned within 3 weeks. You will be notified by email when the book is available.

How do I place a hold on a book?

You can only place a hold on an item that is already checked out or held at another campus.

To place a hold on an item which is already checked out or held at another campus:

• Click on the Request item button in either Summary Results or Item View.
• Enter your student ID number (this is also your library barcode) and click login.
• On the next screen, click Request.
• You will be notified by email when the item is available for you to collect from the Lending Services Desk.

How many books can I place holds on?  Can I place holds if I already have my limit of books checked out?

You may place holds on up to 20 items. You may not place holds if you already have your limit of books checked out.

Can I borrow books or journals from another campus?

You may borrow books from another JCU campus by placing a hold.  You may order journal articles from another campus by placing an intercampus request. Books and journal articles can be collected 2-3 days after they are requested, except for books on loan which are available within 2 weeks of being requested.

Can I borrow items that are listed on Tropicat as being held in other Departments?

This depends on the Department and who has the item at the time of requesting. Ring the Departmental secretary and they will direct you.

Is there any way of limiting my search to Curriculum Collection materials?

Yes. After conducting a search, a "Limit by" option will appear near the top, right of the results screen. Select "in Curriculum Collection" from the drop-down menu and click on the Go button. The Limit option is also available on the Power Search screen. Remember to reset the limit to "None" to resume general searching, or start over from the Basic or Power Search screens.

Finding Resources in the Library

 

How do I find books, journals and other resources in the Library?

The library catalogue, Tropicat, lists all the items held in the JCU collections and the location details to find them. You can look up a particular title or author, or search by keywords on a topic. Consult the Tropicat Guide to find out how.

Where are the journals/books about ... ?  Where is the section on ... ?

1.  Use "Keywords in titles, subject etc" on Tropicat to find relevant titles.
2.  Write down where the most useful sounding titles are located. Other books / journals on the subject will be located nearby on the shelves.
3.  Once you have found an item, look at the Subjects listed on the record screen and click on any relevant ones to find more items and check where these are located.
4. You can also check out the Dewey Decimal Classifications (held in the Reference collection at 025.43 DEW) for the "call number" of your topic.

Where are the journals?

In Townsville, journals are found on the north (main entrance) side of the Library building. Journals up to Dewey number 519 are on the first floor and journals above Dewy number 519 are on the second floor. Current journals on all subjects are displayed near the stairs on the first floor. 

On the Cairns campus, journals are found on the second floor of the Library building.  They are on your right as you come from the lift or the main stairwell.  Current periodicals are displayed in the reading area located behind the general access computers on the second floor.

Where are the newspapers?

JCU receives a range of newspapers. Check on Tropicat, using the "Journal title begins with" option, to see if we hold a particular newspaper.  You can also use the Keyword search option and type in a place name or region and "newspapers" (eg. Queensland newspapers or Townsville newspapers).

In the Townsville Library, the current month's newspapers are found on the ground floor near the stairs. Older newspapers are held in the newspaper stacks and on microfilm in the microform room next to Copying Services. Some newspapers are held in the North Queensland collection.

In Cairns, the previous six months of newspapers are held on the ground floor, in the glass Reading Room. Cairns Sunday newspaper is held in the Cairns Special Collection on the top floor.

I can't find the book I want, but the catalogue says it is checked in.

1. Check the Tropicat record to make sure the item is checked in, and see which campus and collection it is located at, or if there is another copy available.
2. Look on the sorting shelves, shelving trolleys and study carrels near where the item should be.
3. Check with InfoHelp (Townsville) or Lending Services staff (Cairns) - the book may be checked in but not shelved yet.
4. Complete the Missing Library Materials form.

I found the journal, but the volume I want is not there.

1. See if there is an online version available.
2. Check the Tropicat record - the volume may be missing, not yet received or at the bindery.
3. Check nearby volume numbers - the volume may be bound with several others.
4. Look on the sorting shelves, shelving trolleys and study carrels nearby.
5. Ask InfoHelp staff to check the holdings details and see if they can locate the item for you.
6. Complete the Missing Library Materials form.

What if the volume I need is at the Bindery?

Visit Information Resources on the ground floor of the Townsville Library building or see InfoHelp staff after hours.  You may be able to use the journal immediately or arrange to use it the following day. If newspapers are at the bindery, staff can tell you when they will be available. Cairns campus students can request items from the Bindery at InfoHelp.

How do I find journal articles?  Or newspaper articles?

Journal articles can be found using the suggestions in the Finding Journal Articles guide and the list of indexes and other resources in the Subject Resources guide for your discipline. 

Australian newspaper articles can be found using the databases Media Scan and APAIS via Informit Online, or in other general indexing services. Newspaper Abstracts on FirstSearch indexes a wide range of mostly American newspapers. Some newspapers also have a specific cumulative index. Check out our Newspaper and News guide, and ask at InfoHelp for more details.

I need to find the following Act ...

For a step by step guide, see the handouts Finding Acts of Parliament (Queensland) and Finding Acts of Parliament (Commonwealth) available from InfoHelp. 

You can also link to Queensland and Commonwealth legislation on the Web. 

Does the Library have any videos on my particular topic?

Use the "Keywords in title, subject etc" option in Tropicat and enter your topic followed by the keyword "videotapes". Alternatively, after conducting a search, you can select the "Limit by" option and choose "Video, DVD etc" from the drop-down menu.

A printed list of subject headings for audiovisual material is available from InfoHelp.

Can the maps be photocopied?

Yes. Rare maps may need to be photographed instead.

Where can I find books that have a 2 day or 2 hour loan period?

Materials are placed on short term loan to ensure students have prompt, easy, reliable access, particularly to items that are in high demand.

Items with a 2 day loan period are located in the Main collection of the library.

2 hour loan items are available at the Lending Services desk. They may be borrowed for 2 hours or on an overnight loan (borrowed half an hour before closing time and returned half an hour after opening the next morning).

Types of Information Sources

 

What are "refereed" and "peer reviewed" journal articles?

Refereed articles are normally assumed to be substantial works of scholarship which have gone through a peer-reviewing process before being published in a scholarly journal for a scholarly audience. Peer-reviewing means that the paper is submitted to experts in the field for assessment (much like a thesis) before being accepted for publication, or rejected. Remember that not all articles published in refereed journals are themselves refereed.

Examples of articles likely to have been peer-reviewed include communications of (and commentaries on) original research, critical scholarly texts, and reviews of a field of research. See Types of Information Sources for a more detailed explanation.

How do I find peer reviewed journals

There is no single comprehensive and accurate source where you can identify all peer-reviewed journals. The following are some of the methods you can use:

• the journal's editorial statements or instructions to authors (either in the journal itself or on the publisher's website).
• check online databases to see if they allow you to restrict your search to peer-reviewed journals.
• Ulrich's International Periodicals Directory (see below)
• Register of Refereed Journals (DEST List) (see below)
• Journal Citation Reports

You can also look for a specific title on the ISI Master Journal List as all journals indexed by ISI are peer reviewed (see The Thomson Scientific Journal Selection Process).

Ulrich's International Periodicals Directory

1. from the Library & Computing Services homepage select Databases and then Ulrich's International Periodicals Directory (don't forget to log in via remote access if you are off campus)
2. select Advanced Search to find journals on a topic/subject area
3. enter a keyword that describes your area of research in Subject.
4. choose Refereed or Journal Citation Reports (JCR) and Active to narrow your search to currently published peer reviewed journals only
5. select Search

You will see a list of peer reviewed journals in your subject area. It may be necessary to refine the search if you have too many or too few journals. You can review your search by entering different keywords or by adding more terms.

Register of Refereed Journals (DEST List)

This list is available from the Australian Commonwealth Department of Education Science and Training (DEST). Following consultation with the Higher Education Sector, the department no longer maintains the Register of Refereed Journals. The Register (now closed) will remain available for Higher Education Providers to consult when determining whether a journal satisfies the Higher Education Research Data Collection peer-review requirements.

What is the difference between Primary, Secondry and Tertiary sources?

Primary: these are original materials which have not been filtered through interpretation, condensation, or evaluation by a second party; for example journal articles, reports, patents, theses, diaries, letters, photographs, poems.

Secondary: information about primary, or original, information which has been modified, selected, or rearranged for a specific purpose or audience. It is not always easy to discern the difference between primary and secondary sources. Examples include biographies, histories, monographs, review articles, textbooks, and any index or bibliography used to locate primary sources.

Tertiary: these consist of information which is a distillation and collection of primary and secondary sources. Twice removed from the original, they include encyclopedias, fact books and almanacs, guides and handbooks. Some secondary sources such as indexing and abstracting tools can also be considered tertiary sources.

See Types of Information Sources for a more detailed explanation.

Online Databases

 

How do I find journal articles?

Basically, journal articles can be found in 3 ways: 

1. Browsing the journal collection. This is normally a very inefficient method of finding a specific article, but if you are not sure of exactly what you want then it is sometimes worthwhile to browse the journals in your area of interest. In any case, it is a useful habit to scan the new journals in your subject area. A new display of journals received is mounted in the Library building each Friday.

2. By using a print or online index. Journal indexes provide references to articles in a number of different journals. Some journal indexes also provide abstracts - brief summaries of the contents of an article.  When you have found a reference in an index, you can check in Tropicat to see if the journal concerned is held in the JCU collections. 

3. By using online databases like InfoTrac.  These will often allow you to find an article and then read it in full on screen.

Can I use indexes and databases to find a particular topic, or author, in a particular journal?

Although indexes and databases differ somewhat in their individual features, most are searchable via author and subject.  Many online databases are self indexed and can be searched for author and topic directly.

Which index or database should I use for my topic?

Some indexes and databases are subject-specific, while others are quite general in their coverage. A description of databases and their coverage can be found on the Web. Staff at InfoHelp can also advise you, and can provide printed guides. 

I have printed out my search results. What do I do now? 
I found the abstract, but how do I get the whole article? 

Only some of the journals you have found will be available in the JCU collections. Check the journal titles in Tropicat using "Journal title begins with" to see if we have a print or electronic copy of the articles listed in your search results. Remember to check the holdings record to see if we have the particular journal issue you need. If you are in an online database and there is no full text click on the button to check if it is held in another database or in the library.

Can I limit my search to journals held in the library? 

No.

I can't find this journal on Tropicat.  How can I get the article?

Any article can be obtained through the interlibrary loan service. InfoHelp can advise you about the necessary procedures. They may also be able to suggest alternatives. 

I've never used online databases before. I don't know much about computers. Can you show me how to use.....? 

Very little computer knowledge is needed to use the online databases. Comprehensive training sessions are held from the beginning of each semester and Database guides are available. Ask InfoHelp staff if further assistance is required. 

I need a password for....

Some databases require passwords to access them.  Passwords may be obtained by contacting InfoHelp. As access is normally restricted by the publisher to JCU students and staff passwords can only be given out individually and if possible, in person. Passwords may also be obtained via email, particularly for off campus students. If you are not using a JCU email account, you will be asked to provide some personal details for identification purposes.

Can I access these databases from my home computer? 

Access to JCU online subscriptions is available to JCU students and staff from off-campus through ISP's or via other arrangements for accessing the Internet. To take advantage of the off-campus access you need your JCU computer account code (aka username or login) and password.

Remote Access is available from the Library Resources page and from the top of the databases and e-journals pages.

More information and instructions can be found from the above "Remote Access" pages or phone InfoHelp on (07) 4781 5500 (Townsville), (07) 4042 1029 ( Cairns ) or email infohelp@jcu.edu.au

Will I find journal articles if I search on the web?

Sometimes you will, but most often you won't.  It is worth trying, however. Remember that JCU subscribes to some searchable databases such as InfoTrac which may have the full-text of the journal you want.

JCU also has subscriptions to individual electronic journals.  To find a particular journal article you will usually need to know exactly what you are looking for (title, volume, issue etc.). 

There are many electronic journals on the Web to which JCU does not subscribe. Most will not provide for free what they can sell to you. Hence, you need to be a subscriber to access most electronic journals.  However, it is always worth trying. 

Internet / WWW

 

Which computers can I use to access the Internet?

Internet access is available for JCU staff and students from all Computer facilities (PC and MAC labs) and computers in the Library buildings. Remember, you need a computer account login and password to access the Internet.  If you need further information, contact InfoHelp. 

Can I access the Internet and email while travelling overseas?

Yes, you can visit an Internet cafe or you may know someone with Internet access. Your JCU Mirapoint mail can be checked from anywhere, as can other web-based email accounts. If you have an ISP account, contact your service provider to find out about overseas access. 

Which Internet Service Provider should I join up with?

Choosing an ISP provider is probably even more complicated that choosng a mobile phone plan.

There are three basic types of ISP charging plans:

1. Set hours per month - normally the cheapest but unused hours don?t carry over and use above the set hours can be expensive
2. Blocks of hours - if you are a reasonably heavy but irregular user this may be best, but most plans require the hours to be used up in a set period (often 6 or 12 months)
3. Unlimited usage - the most expensive and best for those who want to be online long and often, but be aware that you can't actually stay connected 24x7

Always read the fine print before you buy. Two plans that look the same may turn out to be rather different when you read the conditions carefully. And be especially wary of prices that look too good to pass up.

When choosing a plan consider:

• how many hours will you realistically need in a month/year
• does the provider have a track record of stability and reliability
• are there limits to the amount of data you can download and are you likely to exceed these limits
• what are the charges for exceeding the hours or download megabytes allowed by your plan
• what help is provided, when and at what cost
• can you access the ISP from your home for the cost of a local call

And that's just the start. For more advice, try

http://www.accc.gov.au/content/index.phtml/itemId/266971/fromItemId/8135

When I visit the JCU website using my home computer, the pages do not display properly.

It could be that you are using an older version of Netscape or Internet Explorer on your home computer. Visit the Web Browsers page to check if your browser version meets the recommendations for JCU. You can download and install a newer version if necessary.

I've never used the Internet before, could you show me how?

Yes.  Ask an InfoHelp staff member in the Library building for assistance or see the World Wide Web guide. Here are some further suggestions for off-campus guides. 

I've typed the URL correctly, but I keep getting an error message.

Try clicking on "Reload" or "Refresh".  Double check the URL for mistakes.  What does the error message say?  Perhaps the server is temporarily down or the site has moved or no longer exists.  Try again later. Ask InfoHelp if you are having a problem. 

How do I find something on the web if I don't know the URL?

You can often search specific Web sites, such as the JCU pages. Search engines and directories allow you to search the World Wide Web in general, or particular parts of it, such as Australian Web sites. Ask InfoHelp if you are having problems.

C is for Cookie! Cookies are little packets of information sent by a web server or website you visit to the web browsing software you are using at the time (eg. Netscape). Your web browser may accept or decline the offer of a cookie. Once accepted, a cookie can be sent back to the website every time you visit. Cookies contain information about the user or registration information for a particular website. Cookies are a bit like dropping biscuit crumbs wherever you've been.

How can I print frames or specific pages from the Web ... I don't want the whole thing?

To print specific pages, select "Print Preview" from the File menu.  Scroll through the document to find the numbers of the pages you require.  Then select "Print" and enter the page numbers.

Netscape Navigator has a Print Frame option if you are viewing a framed screen. Select "Print Frame" from the File menu.

How do I print a PDF file from the Web?

Some journal articles and documents on the web are in P ortable D ocument F ormat which allows them to be shared across platforms with the original formatting intact. All GAT Computer facilities (PC and MAC labs) and computers in the Library buildings have Adobe Acrobat Reader which automatically displays PDF files on your screen.  You must select the "Print" icon from the Adobe Acrobat toolbar (just above the document) to print.  DO NOT use your browser's print button. DO NOT select print from the file menu. 

To access PDF documents from your home computer, you will need Adobe Acrobat Reader. You can download the Acrobat Reader for free from the Adobe website. One you have downloaded the installation file, you can double click on the file to start the installation. 

What is a .zip file and how do I open it?

A .zip file has been compressed in size to make it easier and faster to download. For example, data files downloaded from the ABS AusStats site are zipped.

If you are using a GAT Lab computer, double-click on the Aladdin Expander icon on the desktop. Then select 'open' from the file menu and choose the file from where you have saved it.

You can download Aladdin Expander from the Aladdin website for free to install on your home computer if you do not already have a program such as WinZip.

Can I create my own webpage at JCU?

Yes, if you have a JCU computer account you can create your own webpages. If you are unsure how to do this, see the guide to Creating web pages on the JCU server.

I've heard that I can hook my laptop up to the JCU Network in the library

You can connect to JCUNet in the library using one of two methods:

• Using a laptop with a network card and ethernet cable;
• Using a laptop with a wireless card.

Read the How to Guide on Using Laptops at JCU.

 

Internet Accounting

 

What is Internet Accounting and how will it effect me?

Accounting for Internet traffic ensures the best use of a valuable resource so that students and staff receive reasonable network response and equitable access to the Internet. Students are allocated an amount of free quota for study purposes. Full details can be obtained from the Internet Accounting website or you can collect a handout from InfoHelp in the Library building.

Are there any Internet services that I can use for free?

Yes. You can use Mirapoint email and browse the JCU website without using any of your Internet quota . Your free quota should be sufficient to access external Internet services for study purposes.

How do I check my Internet quota?

Visit the Internet Accounting website and select "User Balance". Enter your login and password to find out how much quota you have available.

What happens if I use all of my quota? Can I obtain more?

If you use all of your allocated quota, you will be unable to access external Internet sites. You can purchase additional quota at the lending services desk in the library by cash/eftpos or through StudentOnline with your credit card. For further information, see Internet Accounting for Undergraduates.

How can I make the most of my allocated quota?

To make your quota last longer follow the Tips for Reducing Internet Cost. A handout on this is available from InfoHelp. For more information, see Internet Accounting Usage Rates.

How long do I get on the Internet?

Internet Accounting is not measured by the time spent on the Internet. It is measured by incoming Internet traffic or the amount of information downloaded from the Internet. Every time you browse a web page, for example, that web page is downloaded onto your computer. Every time you browse a web page outside JCU, your Internet quota will be reduced. For sites within Australia it costs 3.5 cents per MegaByte downloaded and for sites outside Australia it costs 8.5 cents per MegaByte downloaded.

For more information, see Internet Accounting Usage Rates or pick up a handout from InfoHelp.

Exam Papers & Lecture Notes on the Web

 

How do I access my course materials and lecture notes in LearnJCU?

You can login to LearnJCU from the Current Students or Staff Information pages (or use the A-Z index), using your JCU username and password. (Contact InfoHelp if you do not know your login and password). Your subjects will appear in the Courses QuickView, on the LearnJCU gateway. Alternatively, select the "Courses & Subjects" tab and click on the subject code to access subject materials, then choose from the options in the left-hand menu. For example, try "Subject Materials" to view lecture notes.

See the LearnJCU Toolbox for more information.

If you have difficulties, first check with your lecturer that the course materials are in LearnJCU. If they are, then contact InfoHelp for further assistance.

Where are the exam papers on the web?

Past exam papers for most subjects are available on the Web.  Follow the Exam Papers link from the Library's Resources page. Most past examinations are PDF files which require Adobe Acrobat Reader for viewing. See the FAQ on printing PDF files for more information. 

LearnJCU

 

I need help with using LearnJCU

Are you looking for your course materials in LearnJCU or want to know how to email class lists?

Otherwise, visit the LearnJCU Toolbox page for full details and staff and student frequently asked questionson about accessing LearnJCU, course materials, communicating in LearnJCU, and student tools, etc.

I have Office 2007 and I can't download my assignment into Safe Assignment

Office 2007 docs are not backwardly compatible with previous versions. It stores documents in a new xml format that is not readable as a Word doc by Office 2003 or earlier. Save the document in the Word 97-2003 format or alternatively as RTF then submit to Safe Assignment.

Reserve Online

 

What is Reserve Online?

Reserve Online is JCU's central repository for digitised readings and past exam papers. Reserve Online items can be searched by Subject, Author, or Title and limited to the type of Medium (eg. Past Exam). Your JCU username and password is required to access Reserve Online.

I don't know how/where to access Reserve Online.

You can access Reserve Online from a link on the Library & Computing Services homepage. You will need to log in with your JCU username and password. Click the search button to search for readings and exam papers. It is easiest to just type your subject code (e.g. NS3322) in the search box and then click search for a complete list.

I am unable to get a list of all readings in a subject using the Search function in Reserve Online.

Here are some tips for searching Reserve Online. If you cannot find any readings it is likely that none have been made available by your lecturer.

I have found the reading I want but when I click "acknowledge" within the reading, it gives me a blank page.

To access Reserve Online readings you need to comply with the following system requirements. The problem you describe results from using Internet Explorer Browser with version 6 rather than version 7 of Adobe Acrobat Reader.

When I click "acknowledge", it takes ages for the reading to download.

From off-campus this may be due to your ISP connection. Some readings are very large (5mb+) and these will take considerable time via dial-up. An alternative is to download them onto a USB device on campus.

I can't find the reading on Reserve Online.

See searching above. If the reading is not there, please contact your lecturer.

I can't find the reading title that has been given to me in my subject outline.

See searching above. Readings are listed in Reserve Online under chapter title or article title. If you cannot locate the reading with this information check with your lecturer for further details.

I found the reading but it was under a different name from the one given to me.

Please advise your lecturer or admin person so that they can have this corrected on Reserve Online.

I can't print the reading.

Most readings are available as .pdf files. To print these successfully click the print button within the Adobe Acrobat Reader window, not your browser print button. If problems persist please contact InfoHelp.

I can print the reading at Uni but find the cost prohibitive.

A solution is to purchase USB flash drive. Open the required readings on campus, copy onto your flash drive and then read or print them at home or elsewhere. Please note that GATCF LabPrint facilities are available on campus and provide printing for a very competitive 16c per double sided page.

The reading has pages missing.

Please contact InfoHelp staff who will pass the information onto the Reserve Online team to fix as quickly as possible.

Although I can access pdf files from home I can't access any Reserve Online web links.

Many of our web links to electronic journal articles require remote access. Please enable remote access from the link on the Reserve Online page and then try again. If the problem persists please contact InfoHelp.

Email

Which computers can I use for email?

Email can be accessed via the Computer facilities (PC and MAC labs) on any campus.

How do I get into my email?

Once you have logged onto a computer in the PC or MAC labs, open your web browser (Internet Explorer or Netcape) and follow the links from the JCU homepage to Library & Computing Services - Email - Email via Mirapoint, or go directly to https://mail.jcu.edu.au. Login using your JCU username and password. The Mirapoint Guide contains instructions on reading and sending mail, viewing attachments, setting up your preferences and managing your mail.

How do I view email attachments?

In Mirapoint, if a message has a file attached you will see the paperclip symbol next to the message in your inbox. When you open the message the attachment will appear at the bottom. Click "Open" and you will be given a choice of opening or saving the file. It is recommended that you save the file before opening.

How do I forward my JCU email to my personal ISP account?

To forward mail to another address, login to JCU Webmail via Mirapoint at: https://mail.jcu.edu.au. Select Options from the menu on the left, and click on Forwarding . Type in the email address you wish to forward your mail to, and click on Start. You can stop forwarding or reset the address at any time.

How can I check my email quota?

You can check your email quota in Mirapoint at any time by selecting Options from the left menu. At the bottom of the "Access Control" page your quota and the amount used is displayed.

How do I change my own password?

Go to the web page at https://www.jcu.edu.au/academs/passwd.cgi and follow the instructions.  The new password will take effect in about 2-4 hours and you may continue using the old password in the meantime. Read the Changing your Password guide for hints on selecting a safe password.

How can staff members arrange to have an email vacation message for when they go on leave?

You can set up a vacation or auto-reply message by logging into Mirapoint and selecting Options from the left menu. Click on Automatic Reply and fill in the Subject and Text of your message. Click on Start to activate.

When you arrive back - remember and remove the auto-reply by accessing the form and clicking Stop .

What can I do about unsolicited mail (spam, junk e-mail)?

Mirapoint includes options for message filtering and junk mail control. This allows you to automatically delete messages from specified addresses or containing certain words in the subject line, as well as create white and black lists of email addresses. See the Mirapoint Guide for more information on how to use filters and junk mail control.

How can I contact others in my subject?
aka Emailing Class Aliases

You can email students, and indeed lecturers and tutors, in your subject through LearnJCU. When you log into LearnJCU you can use the " Send Email " facility in the " Communication " area of LearnJCU. For more information on this read the LearnJCU Frequently asked Questions - Communicating page.

How can I get "Email for Life"

Check out the Graduates Online FAQ to find out how to apply...

Viruses

 

Can I catch a virus from my email?

Yes... read the information on Computer Viruses to find out how viruses are spread and how to avoid being infected by a virus.

How do I find out information about viruses?

Visit http://www.sophos.com the Sophos anti-virus site. You can find out about viruses, cures and hoaxes from here. It's very up-to-date.

Another reliable source of virus information is http://www.symantec.com/avcenter/, this is Symantecs anti-virus site.

JCU staff and students may install Sophos anti-virus software on their home computers - see JCU Sophos for downloads and documentation.

I sometimes receive emails that have the subject line labelled (spam?) or (virus?), and in some cases the attachments have been removed. What does this mean?

The JCU MailScanner uses a virus protection program called Sophos, which scans all incoming and outgoing email message attachments for potential virus threats. If a virus or suspicious attachment is detected it will be replaced with a "Virus Warning.txt" file to prevent the recipient's computer from becoming infected. Both the sender and recipient are notified via email.

For further information see InfoHelp's Email Spam and Attachments Guide.

Computing

 

What computers are available for word processing?

Word processing is available via all the GAT Computer facilities (PC and MAC labs).

What software is available?

Netscape Communicator; Microsoft Office 2003(Windows XP) / 98 (MAC) - Word, Excel, Access, Powerpoint; SPSS 10; Terminal session; Endnote; Disk utilities; Adobe Acrobat Reader, ExploreLab.  Other applications may be available specifically for your subject.  These will appear on your screen once you log in.  To open an application, click on the appropriate icon.

I bought a a new computer and it has Vista. Do you support it?

The university does not currently support Vista. Further information is contained in this bulletin.

My student card will not allow me entry into the computer labs.

Visit Admissions in Townsville or InfoHelp in Cairns , where they can check and amend the data on your card.  If your card is damaged you may need to get a new one.

My password doesn't work?

Present yourself to InfoHelp with your student card to obtain a new one.  If you are unable to visit in person, contact InfoHelp (phone 4781 5500) to make other arrangements.

I can't login in the computer labs.

Try another computer, or another classroom. If this is not resolved, contact InfoHelp.

Help, I'm in the PC Lab and my computer has frozen.

Try pressing the CTRL - ALT - DEL keys together. This should bring up a task manager. You can click on the application that is "not responding" and "End Task". This should unfreeze your computer. If this does not work, press CTRL - ALT- DEL and select the "Shutdown and restart" button.

I can't save my assignment?

Try using another floppy disk or CD. If you are in the PC Lab try saving to I:\ this is your HOME drive. Each person has their own HOME drive. This is a portion of diskspace (10Mb) on the central computers allocated to you. You can access it from any of the PC's in the GAT Labs.

For some more detailed information about steps you can take try the GATCF Saving Tips and Tricks guide

If this does not work then try sending it to the printer.  Call InfoHelp (ext 5500) for further assistance.

Where can I print out my assignment?

You can print from any of the Computer facilities (PC and MAC labs).  See the LabPrint Guide for details on how to print.

How do I add credit to my ePouch?

You can make a cash payment at the Lending Services desk. The minimum amount is $5 and the credit will be available in about 15 minutes. Alternatively, login to StudentsOnline to make a payment via credit card. The minimum amount is $20 and the credit will be available for use in 1 to 2 minutes. See the LabPrint Guide for more information.

Is there anywhere that I can print in colour?

Colour printing is available by request from the InfoHelp desk on the 1st floor of the Library Building (Townsville). InfoHelp staff can arrange for printing from a webpage or your I:\ drive, floppy or CD. Current prices are listed under Copying Services Charges.

The printer's not working - what should I do?

Make sure you have selected the correct printer before sending your print job.  Check the light on the printer to see if it is red.  If so, call Copying Services (ext 4603).  Does the printer console say 'paused / offline' ?  Try rebooting the print server by switching it off and on.  If this doesn't work, contact Copying Services.

The computer keeps freezing when I try to open documents.
I am experiencing problems whenever I try to send print jobs.

If you are experiencing problems using a lab computer try another workstation or shut down and restart the computer. If this does not resolve the problem please complete the GATCF Troubleshooting form.

Is there a scanner I can use?

A scanner is available near InfoHelp in the Douglas Library, and in the multimedia room of the Cairns Library. The scanner is free to use and instructions are provided. Please ask InfoHelp staff if assistance is required.

Does the scanner provide optical character recognition (OCR)?

Yes. Optical character recognition allows you to scan a text document for editing in Word or other word processors / text editors.

• Place document in scanner
• Select the Presto PageManager icon from the desktop
• Click on the Acquire button on the toolbar
• Adjust the colour and style settings (eg. 16 bit gray; OCR)
• Click on Scan
• The document will appear on screen. Enlarge if necessary using the magnifying glass toolbar button
• Click on the OCR toolbar button
• Save as rtf file

How do I use the new CD drives?

This varies from iMac to DELL and whether you have a CD-RW or CD-R disk. CD disks must be formatted for use in the GAT labs before you can save files to them. For more information and instructions have a look at the InfoHelp Computing Guides.

How do I transfer information from ZIP to CD?

There are 2 ways of doing this. You can find a PC computer with a ZIP drive and copy the information from ZIP disk to ZIP Share ( D: \). Move to a DELL computer and after formatting/preparing the CD, copy the files you stored on ZIP Share to the CD.

Alternatively, InfoHelp has a computer with a ZIP drive and a CD-RW drive. Make an appointment with InfoHelp to have your information transferred.

For information on using the CD-RW drives in the labs please see the InfoHelp Computing Guides.

How can I access my Homes Drive ?

You can access your homes drive on campus at any of the GAT Labs and even from home if you have access to the WWW. See the InfoHelp Guide Accessing your Homes Drive.

Can I use my USB Flash Device in the GAT Labs?

Yes - USB flash drives, also known as key drives, jump drives, memory sticks, removable devices, pen drives or thumb drives, can be inserted into the USB port to connect directly to the GAT computers. USB Flash drives are both Mac and PC compatible, so you can transfer files between both Macs and PCs. Flash drives can hold any type of data, including excel, jpeg, video, and text files. Please follow the instructions in the USB Flash Drives guide.

How do I adjust the volume on the GATCF DELL computers?

You can adjust the volume by double-clicking on the "Sound" icon in Novell-delivered Applications window. This is the same window where icons to start applications such as Word or Internet Explorer appear.

I have a problem with my computer at one of the Halls of Residence?

InfoHelp does not support student owned computers located at any of the Halls of Residence. Feel free to ask questions or queries and we will help as best we can, but for problems that will involve examination of computer settings or hardware you will need to refer to your Halls of Residence administration to determine what assistance they have made available for you.

 

Referencing

 

How do I reference Internet resources?

There are a number of guides on the Web about citing electronic resources, inlcuding InfoHelp's Referencing Styles Guide.

What is APA style?

This is the publication style recommended by the American Psychological Association. Copies of the Publication Manual of the American Psychological Association can be found in the Reference collection at 150.149 AME.  Check Tropicat to find where other copies are located. InfoHelp's APA Referencing Guide is available on the Web.

I need help with using EndNote.

Information about obtaining and using EndNote can be found in the EndNote Bibliographic Software Guide, including EndNote support contacts.

Halls of Residence

I have a problem with my computer at one of the Halls of Residence?

InfoHelp does not support student owned computers located at any of the Halls of Residence. Feel free to ask questions or queries and we will help as best we can, but for problems that will involve examination of computer settings or hardware you will need to refer to your Halls of Residence administration to determine what assistance they have made available for you.

 

If this information is inadequate, incorrect, or can be improved in any way, please let us know

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