Who is eligible | What may be obtained? | Making a request | Copyright | How long? | Penalties | Collection and return | Interlibrary loan charges | Payment | Further Information & Contacts
Eligibility
- University staff
- students
- community borrowers
- members of the public may use the service at an additional cost.
What may be obtained?
The service exists to provide access to material not held in the library. Items which can be obtained from Australian or overseas libraries include books, journal articles, theses, conference proceedings and reports. Complete journal issues usually cannot be borrowed. Many libraries will not lend theses but offer them for purchase as photocopies or microforms.
Making a request
Clients submit requests electronically via the Electronic Document Delivery Request Form.
Before
submitting requests, please check the library catalogue / eJournals carefully to ensure
the required item is not already held. Include as much detail as possible
on the form and, where possible, the source of reference should be indicated.
Incomplete request details require further checking by library staff and
consequent delays in forwarding the request.
Copyright
The Copyright Act must be observed when requesting photocopies or microforms. The Act permits copying of a "reasonable portion" of a book or journal for the purposes of research or study. A "reasonable portion" is defined for books as 10% or one chapter and for journals as one article per issue. More than one article is allowable only if the articles relate to the same subject matter. Requests for photocopies must be signed by the user of the material. Electronic requests require agreement with the Copyright Declaration upon submission. See Copyright at JCU for further information.How long?
Incoming requests are processed within 24 hours. Where possible, requests are sent electronically to assist in speeding up supply. Requests to Australian libraries are normally filled within 2-3 weeks. Delays may occur if the required item is missing or on loan. Overseas requests take a much longer period. Special services are offered for material required more urgently. These incur extra charges.
Penalties
- Late return fees accumulate at the rate of 50 cents per item per day overdue to a maximum of 425 per transaction
- Library fines are not subject to GST.
- If an item is not returned or renewed promptly, it will be deemed lost, an the borrower will be charged for a replacement item plus a non-refundable service fee of $20
- Library charges need to be paid once they reach $5.00
- Payments can be made in person, or by telephoning or emailing with credit card details, or by mailing a cheque or money order.
The University Librarian has the authority to exercise the following powers
Collection and return
Most photocopies are forwarded to the requester's JCU email account. Requesters are notified by email of the arrival of loan material. Loans can be collected from Lending Services. Some loans may be required to be used in the library only. The loan period varies and the due date is indicated on the blue slip inside the book. Please return loans to Lending Service and not through the book return slots.
Interlibrary Loan charges within Australia
(plus delivery charges) |
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Overseas
Photocopy - as charged by supplier
Loan - as charged by supplier plus return postage
Theses purchase - as charged by supplier
Microform purchase - as charged by supplier
Payment
If requests are to be charged to a University account, full details of the account number should be recorded on the request form which must be signed by someone authorised to operate the account. Personal payment is also possible. Such payment should be made at Lending Services at the Douglas Library or Cairns Library, before requests are despatched.Further information
Please contact Document Supply Service staff or InfoHelp for further assistance or information.
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Townsville
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Cairns
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Document Supply Service
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(07) 4781 4162
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(07) 4042 1032
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InfoHelp
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(07) 4781 5500
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(07) 4042 1029
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Fax
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(07) 4781 6164
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(07) 4042 1026
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E-mail
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Ariel
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137.219.42.46
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137.219.166.22
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Ariel e-mail (TVL)
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arielt@jculib.jcu.edu.au
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URL
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ELECTRONIC REQUESTS
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NUC Symbol |
QJCU |
QJCU:C |
If this information is inadequate, incorrect, or can be improved in any way, please let us know