JCU - Missing Library Materials

Missing Book, CD, DVD, etc

If you are unable to find the item you are looking for on the shelves, try the following:

Check the Tropicat record to make sure the item is checked in, and see which campus and collection it is located at, or if there is another copy available.
Look on the sorting shelves, shelving trolleys and study carrels near where the item should be.
Check with InfoHelp (Townsville) or Lending Services staff (Cairns) - the book may be checked in but not shelved yet.

Missing Journal Volume/Issue

Checklist for locating journal volumes not found on the shelves:

See if there is an online version available.
Check the Tropicat record - the volume may be missing, not yet received or at the bindery.
Check nearby volume numbers - the volume may be bound with several others.
Look on the sorting shelves, shelving trolleys and study carrels nearby.
Ask InfoHelp (Townsville) or Lending Services staff (Cairns) to check the holdings details and see if they can locate the item for you.

Missing Item Query

Complete this form if the library book or journal you are looking for is not found on the shelves after more than two days and you have asked InfoHelp staff for assistance with checking the item details on Tropicat and locating it on the shelves.

Missing Book

Name:

Student ID Number / Staff or Borrower Number:

Email Address:

Phone:

I have asked InfoHelp staff to check the item for me.

Title:

Author:

Call Number:

Comments (Eg. date required):

Select your Campus:

Missing Journal Volume/Issue

Name:

Student ID Number / Staff or Borrower Number:

Email Address:

Phone:

I have asked InfoHelp staff to check the item for me.

Journal Title:

Volume: Issue No: Month: Year:

Call Number:

Comments (Eg. date required):

Select your Campus:

If this information is inadequate, incorrect, or can be improved in any way, please let us know